If for any reason clients are not satisfied with an order, the item(s) can be returned for size exchange, store credit or refund within 14 days of the merchandise's delivery date.
Le Snob.com Offers 3 types of Returns
The three Types of Return are:
Refunds will be processed as soon as returned items have been checked and accepted by LESNOB.COM.COM.
For orders paid by credit card, the refunded amount will be available to customers in roughly 10 days and within their next billing statement. Processing time may vary depending on the credit card company. Refunds will be issued in the same currency as the original purchase. Any differences in the amount refunded are due to exchange rate fluctuations and will not be reimbursed.
- Returns must be shipped within 14 days of the order delivery date.
- Please note that in case of shipments with value over USD 2500 exported from the United States by private individuals, the USA Customs Authority requires Electronic Export Information (EEI).
- For more information please see: https://help.cbp.gov/app/answers/detail/a_id/292/~/when-to-apply-for-an-electronic-export-information-(eei)
Return Terms and Conditions
- The Security Tag must still be intact and attached to returned items. Item(s) must not have been worn, washed or altered in any way, and must not show any signs of use.
- Items must be returned with all original tags, packaging and other accessories (dustbags, hangers, garment covers etc.) received with the order.
- Shoes and other accessories must be returned with their original boxes, which must not be damaged and/or altered or used as the external parcel for the shipment.
- Returns must be packaged in the LESNOB.COM.COM box.
- In the case of defective or incorrect merchandise, clients must follow the instructions above. LESNOB.COM.COM reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees.
- Pick-ups for all authorized returns with LESNOB.COM.COM's courier account numbers must originate from the same country of the original shipment.
- In the case that the return shipment requires pickup or the payment of any added fees, LESNOB.COM.COM reserves the right to refuse returns sent with a different courier than specified in the confirmation email.
- LESNOB.COM.COM reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the return policy detailed online. In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the original order. If an unauthorized return is accepted, LESNOB.COM.COM will deduct a 10% administrative/re-stocking fee from the refund.